Cooperative Housing Hub

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1. Introduction

Welcome to MyHousing Hub. We are committed to protecting the privacy and security of our co-op residents, board members, and administrators who use our app and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

We may collect the following types of information when you use our app:

a) Personal Information:
  • Name, address, email, and phone number
  • Unit number and occupancy details (market or subsidized)
  • Maintenance requests and uploaded photos/videos
  • Payment history and housing charge balances
  • Documents you upload (e.g., subsidy forms)
b) Usage & Technical Data:
  • App log data, device type, and IP address
  • Cookies or similar tracking technologies for analytics and performance

3. How We Use Your Information

We use your information to:

  1. Provide secure access to your co-op account
  2. Process maintenance requests and communicate status updates
  3. Facilitate housing charge tracking and payments (where integrated)
  4. Send important announcements, notices, and community updates
  5. Allow boards to manage governance, meetings, and compliance
  6. Improve and customize the app experience
  7. Comply with applicable laws and housing regulations

4. How We Share Information

We may share information only when necessary:

  1. With authorized board members, property managers, or administrators to fulfill their duties
  2. With trusted third-party service providers (e.g., cloud hosting, payment processors, messaging APIs) who support our operations under strict confidentiality agreements
  3. As required by law, such as responding to a court order or lawful government request
  4. We do not sell or rent your personal information to marketers or unrelated third parties.

5. Third-Party Services

Some features use third-party services, such as:

  1. Authentication (e.g., Firebase Auth or Auth0)
  2. Payment gateways (2nd Phase of app e.g., Stripe, PayPal)
  3. Messaging and push notifications (e.g., Twilio, OneSignal)

These providers may collect certain information as described in their own privacy policies.

6. Data Security

  1. We use industry-standard security measures to protect your personal information, including:
  2. Data encryption in transit and at rest
  3. Secure user authentication and role-based access controls
  4. Regular backups and audit logs
  5. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as needed to fulfill the purposes outlined in this policy, to comply with legal and housing requirements, and to resolve disputes.

8. Your Rights

You have the right to:

  1. Access and correct your personal information
  2. Withdraw consent (subject to legal or contractual restrictions)
  3. To update your information or submit a request, please contact us using the details below.

9. Children's Privacy

Our services are not directed to children under the age of 16 without parental or guardian consent. If we learn we have collected personal information from a child without consent, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app and on our website with an updated effective date.

11. Contact Us

If you have any questions or requests about this Privacy Policy or your data, please contact:

MyHousing Hub
info@housinghub.ai
647-984-1733